Return and Refund Policy

Radius products come with a 30 day return policy. Products that are not defective and returned within 30 days will be subject to a restocking fee of at least 15%.

• All product returns require a Return Merchandise Authorization (RMA) number.
• You can request an RMA number by emailing eorders@radiusnetworks.com
• Products that are received by Radius in any of the following conditions are not eligible for return and may be rejected:
  • Any product not purchased from Radius.
  • Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
  • Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
  • Any product which appears tampered, customized or altered in any way.